CUSTOMER CARE
Looking for an illustration you don't see or a custom piece?
Have any questions or concerns? We’re ready to help
It is important for us to let you know that we appreciate any feedback on our creations and if you have any suggestions for improvement you can send us an email at
biaconcept@yahoo.com
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Your words carry immense power and can make a significant impact on our small business.
Your support will help us reach more people and also inspire us to continue creating meaningful artworks.
Find other creations we have made and announcements about our new releases down below
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FAQ
What are your delivery options?
For Wall Murals, delivery time is 2 -7 bussiness days.
For Paper and Canvas Prints, delivery time is
4 - 16 bussiness days.
Delivery times are estimated and might differ based on the country of destination and the amount of orders to proceed. You will see the final costs and delivery times in the order Checkout.
Do you provide international delivery?
At the moment, we provide delivery to USA, EU and UK.
How do I return an item?
Please Contact Us
For return and refund information
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.
We would need to be provided with the following information: order ID, tracking number, shipping provider, receivers phone number and email, photos of the shipping label and the delivered box, photos of the entire item and with details of the damaged part.
If you would like to exchange or return a product without any defect or due to a wrong size being ordered, you would be placing a new order.
For lost order
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
We would need to be provided with the following information: tracking number, email address and other extra info about the order and situation, if necessary.